HOW DO I PLACE AN ORDER?
After deciding the product(s), quantity and size(s) simply click the “Add To Cart!" Button if you want to continue shopping or click the “Buy It Now!" Button if you are finished shopping. These buttons can be found at the bottom of each of the product descriptions. When clicking the Buy It Now Button you will be navigated directly to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
CAN I PLACE A SPECIAL/CUSTOM ORDER
For questions or to place a custom order call 407-234-0822 or Click “Contact Us” at the upper right of any screen and fill out the form. Be as detailed as possible when describing your design. One of our Jewelry Specialists ill contact you within 24 hour or less. Please allow up to 48 hours during holidays do to the high demand on our jewelers.
CAN I CHANGE MY ORDER?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
WHAT ARE YOUR PAYMENT METHODS?
We accept PayPal and all other major credit cards.
WHAT IS THE CURRENCY OF FARRAH’S FINE JEWELRY? CAN I PAY IN ANOTHER CURRENCY?
All prices will be shown in local currency based on your computer’s IP address. However, When checking out you will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
YOU SAID FREE SHIPPING BUT I WAS CHARGED WITH SHIPPING COST, WHY?
Free Shipping currently applies to US customers only. If you were charged shipping it is calculated and you had to choose your preferred shipping method at checkout.
WHERE ARE YOUR ITEMS SHIPPED FROM?
Orders are shipped from our warehouses in the United States. As our items are stored in several warehouses, your order may be shipped in separate packages.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders. Customs, Postal Services and our store are different entities hence we are not liable for any delays caused by customs or local post services.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood, hurricane or snow. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 7-10 business days depending on how fast customs in your country processes the package.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email with complete tracking information to your registered email address.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email.
I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET
Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.